In my experience the people relying on Excel cannot be bothered to learn Linux or job scheduling. So instead they get 10-20 thousand dollar dedicated workstations for excel, spss, etc.
30% might be high. I've worked with two different agent creation platforms. Both require a huge amount of manual correction to work anywhere near accurately. I'm really not sure what the LLM actually provides other than some natural language processing.
Before human correction, the agents i've tested were right 20% of the time, wrong 30%, and failed entirely 50%. To fix them, a human has to sit behind the curtain and manually review conversations and program custom interactions for every failure.
In theory, once it is fully setup and all the edge cases fixed, it will provide 24/7 support in a convenient chat format. But that takes a lot more man hours than the hype suggests...
Weirdly, chatgpt does a better job than a purpose built, purchased agent.
So a tool that is largely useless for people with training, experience, and time. But invaluable for others who figured out how to incorporate it into their work flows as well as those who have no time and simply need to eat something.
Maybe by Christmas I'll be interested, but for now the switch 2 is just a fancy new restaurant that only serves a few pricy side dishes alongside food I can enjoy anywhere else in town.
In my experience the people relying on Excel cannot be bothered to learn Linux or job scheduling. So instead they get 10-20 thousand dollar dedicated workstations for excel, spss, etc.
Thankfully the newer hires are more flexible.