Tl;dr Apple Store repair techs are crap, right to repair all the way.
I had an iPhone XS that was behaving weird. It was about 84% on the battery scale, which we all know is bullshit. I did all the usual stuff you can do before bringing it in (soft reset, hard reset, various settings, deleting apps, wiping and starting over, etc.). I was hoping their diagnostics would say something but would just as well get a new battery for a fee. They said it was perfectly fine, so they took it back to do a regular non-warranty swap. They said maybe an hour.
One hour later, “come back in 15 minutes.”
30 minutes later, “we’re still working on it.”
30 minutes later still, someone comes out and tells me that while they did replace the battery, they broke two screens trying to get it back on, and for liability reasons, couldn’t try again. They’d send me a refurbished phone. But they needed my fucking phone number so Apple support could call and set it up. This was said dead-faced, broken phone still in the employee’s hand.
They also needed a $1,000 hold on my card for a then-6 year old refurbished phone to be shipped to guarantee a return, and it would be 2-3 days.
Don’t get it done at the Apple Store unless you can afford the risk. Go support your local repair person who isn’t a fucking klutz.
It’s nothing. David Foster Wallace wrote in his novel taking place in the IRS: “Abstruse dullness is actually a much more effective shield than is secrecy. For the great disadvantage of secrecy is that it’s interesting.”
Can confirm, had a friend who listened to police scanners for a major news station. One time a cop goofed and said the victim’s name (a minor) over the radio, and my friend was thrilled because they had a name to release the instant it was allowed. Less of a friend after I saw their level of glee.
Quick, everyone jump over to one of the other massive data-harvesting short-form content apps with ties to the US government. You like freedom and Hummers parked inside the mall, right youths?
It’s kind of a joke, but ask about how they arrange their sock drawer.