TheGeeks are asshats. I had a similar situation and got banned. They are one of the only ones I have had this happen with, but you are not alone. I have heard many others complain too.
Jellyseerr has been a game changer. Uses the same user logins as jellyfin and you can set different preferences for each user. There is also an issue tracker. Just right for my purposes.
Fidel Catro