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2 yr. ago

  • There’s only one customer (and you’re not it).

  • If you’re not getting paid for it, don’t do it. You’re not a volunteer. You’re an employee.

  • “If I have to create stories so that the American media actually pays attention to the suffering of the American people, then that’s what I’m going to do,” James Donald said.

  • If you thought you couldn’t be more embarrassed, you must’ve not looked at the calendar. We’re only two months into in the second month of this shit.

  • The email experience starts with an unanswerable question: what server do you want to be on?

  • Redundancy and resiliency is what you want in government (actually most systems involving humans)—not efficiency.

    We need robust service that can continue to provide service even when parts of it fail. That’s worth paying for.

    Even with something like an F1 car where engineers are keenly aware of efficiency, efficiency isn’t holy above all else. If it was, you wouldn’t care about the pilot’s safely, engines blowing themselves up when slightly out of spec, or the ability to race in all the races of the season—all you’d care about is speed.