Americans are confused, frustrated by new tipping culture, study finds
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It tells me that businesses have decided it’s okay to be obtrusive and rude.
I’ve had jobs where my income was heavily dependent on tips, so I keep that in mind when leaving a tip myself. I understood that tipping could be a sensitive subject, so I was careful to never make guests feel like it was mandatory or expected.
I certainly never asked for a tip before any service had been rendered - but that’s what has become normal for many businesses. The employees aren’t the problem. The owners/managers who choose the POS software are.
“What do we owe to each other in general?” is an excellent question. I’m not being shown the same degree of courtesy that I worked hard to show others, and that bothers me.