1d ago

Rogers Turns to AI Chatbot, Cuts Partner Call Centre Jobs

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Rogers Turns to AI Chatbot, Cuts Partner Call Centre Jobs | iPhone in Canada

But a Reddit post from 11 days ago from an apparent Rogers employee affected, claimed they were one of the more than 1,000 laid-off agents paints a different picture.

“I am a part of the 1000+ agents in Roger’s that are getting laid off and I would like us to be heard and actually have a voice for once,” the person wrote.

They claimed they were told to stay silent. “Why has management specifically told us to stay quiet and not to go to the media about this? Because they know this is wrong on so many levels.”

The post accuses Rogers of using workers to train an AI tool introduced last year—under the pretense of helping them—only to later replace them with it. “We were exploited and taken advantage of,” the employee claims.

15 comments

Running a successful restaurant is very difficult. It takes a lot of skills. Competition is brutal.
Running a successful hotel is difficult. It takes a lot of skills. Competition is brutal.
Running a Canadian bank or Canadian telecom company is actually easy. 3/4 big companies share the banking market and the telecom market. They pretend to compete but there is so few of them their CEOs can meet regularly in private. Meanwhile, the customers are trapped and don't have any alternative.
This is why Banks and Telecom companies should pay a higher tax rate.
- More taxes, and use that money to create a publicly-owned competitor. If the private sector wants to compete, they'll either have to be better or cheaper than the public option, or both.
  Also, re-nationalize the infrastructure. In Canada, taxpayers paid for hydro and telecom construction, then all of that infra was included in the privatization of those sectors. Bell has been profiting for decades by charging people to use the copper that was installed on the public dime.
Rogers?
The "enterprise business datacenter provider" who offers an SLA called "sucks to be you" with an average uptit of < 90%?
Rogers datacenter, where you literally pay 4x more for 5x less?
Rogers datacenter which, a fee months ago had a critical server just die because the drivers became disconnected?
Rogers datacenter which turned a 3 week upgrade project into a 1,5 tear nightmare?
Rogers datacenter which charged 1,5 years for a one month project? Didn't wanted to stop charging and threatened to kill all our servers if we would stop paying until they would stop overcharging us thousands pret month?
It's that all this is ancient shit for us that can't bet moved or I could have moved all of our servers away years ago but fuck they are terrible
Didn’t they just increase the Sportsnet subscription price by 30% too?
Rogers recently purchased our local wired cable/internet provider. Service has shit the bed as expected. Signal drops regularly where it was very consistent before. Cell service has also deteriorated to the point that I can see the cell tower from my house but have no signal now.
We were happy with our little provider now we have to find another. Luckily there are a few left serving our rural community.
Fuck the telcos and the government's that consistently keep them safe from competition.
All these companies are gonna backtrack so hard on this AI fucking around when the find out part kicks in. And fuck them.
- Can’t wait for the next incident where a chatbot gives out wrong info and they get taken to court like the Air Canada case.
- I want to believe this so bad, but they have a death grip on AI. They're too heavily invested.
  I don't foresee a massive rehiring spree, I see them slowly giving up only the minimal amount of ground while still clinging tot he AI products they overly invested in. It's gonna be brutal ☹️
I want to see Telus, Rogers, Bell and Videotron Merge. Then get nationalized into the public provider they were always supposed to be.
- Wait Vidéotron if doing fine . There expensive but have actual customer service.
I abandoned Rogers years ago after they billed me for a service that they then told me wasn't available, and denied me a refund. It took a total of 7 hours on the phone to their customer service and eventually losing my temper so badly I was yelling before they made any effort to sort it out. Since then they've been sending reps to the door who all assure me their customer service is totally transformed and much better than before. I always told them I doubted it and would never return to Rogers. Seems my instincts were right.
- I had issues with rogers doing the same harassment to me. I told them if I got 1 more phone call or 1 more piece of mail addressed to me I was going to charge them with harassment. There has never been a call since, and for 6 months i received no mail from them, then in month 7 I guess they assumed I had moved by then as the normal junk with Resident started again.
- Ya totally, maybe give Shaw a try. Oh wait. /s
  
  Don't be dumb, shaw is owned by Rogers. Try Fido. /s
Companies will absolutely ignore advance examples like Klarna in the minuscule possibility that things will work for them where it has always previously failed, and that they will profit massively from it.
Klarna got lucky in that they backed out just in the nick of time. Other companies will not, and either collapse from leaving users or a failure to hire back staff quickly enough.

15 comments