Sonos CEO Patrick Spence steps down after disastrous app launch

They're way overpriced for what they are, similar to the Apple model. Just charging really high prices and trying to create an aura of "premiumness" to justify it. Not the most egregious offense, but annoying
The app launch. The app now takes forever to open and I often have to retry opening it around 4-6 times anytime I want to do anything. Considering these are speakers, and that often means that I want to pause, play, change the track, or change the volume. Those are all usually functions where having to wait 60-300 seconds is an unbearably long time, especially when you need to lower the volume. Worst of all, I have my living room TV going into the Line In on one of the speakers, and the entire section of the app called "Sources" where I can select that just disappears entirely ~80% of the time. So if I go to watch TV or play videogames or whatever and my wife was listening to music earlier now I've got to wait several minutes of reloading the app to be able to just use the direct line-in.

They also removed the feature to play audio files that were on the controlling device. Other users have complained of other features like alarms that got removed or broken, though I didn't use those.

The old version of the app was not particularly great, but the replacement was a clear downgrade and made previously purchased hardware worse.

A bit ago they had another controversy where you could "retire" of devices you didn't want anymore. What did this feature do? Why, it just bricked the device and turned it into e-waste no one can ever use again! What could go wrong?
More of my complaint for my specific speakers because I don't know if they're whole lineup is like this, but really annoying that only 1 of my 2 speakers even has a line-in, and neither of them have Bluetooth options. I've got to just hope everything i want to listen to is on a specific supported service, or find a way to get the audio to play on the TV if that isn't in use.

They were gifts from my in-laws. I was kind of skeptical about it but they weren't too bad until the app change. I was even considering maybe getting another speaker to fill out the house before all this. But now I'm looking to get out of the ecosystem- maybe just build my own home theater speaker system for the living room and get a plain old Bluetooth speaker for the bedroom.

13 comments

This shitty company is still in business? How? C'mon free market, do something!
- Why is it shitty? I am not trying to deny it, just really curious what it is about
  
  They haven’t done anything of value in recent years, besides patent trolling other companies, and reworking their entire lineup to gut the functionality massively, leaving existing customers upset
  
  They're way overpriced for what they are, similar to the Apple model. Just charging really high prices and trying to create an aura of "premiumness" to justify it. Not the most egregious offense, but annoying
  The app launch. The app now takes forever to open and I often have to retry opening it around 4-6 times anytime I want to do anything. Considering these are speakers, and that often means that I want to pause, play, change the track, or change the volume. Those are all usually functions where having to wait 60-300 seconds is an unbearably long time, especially when you need to lower the volume. Worst of all, I have my living room TV going into the Line In on one of the speakers, and the entire section of the app called "Sources" where I can select that just disappears entirely ~80% of the time. So if I go to watch TV or play videogames or whatever and my wife was listening to music earlier now I've got to wait several minutes of reloading the app to be able to just use the direct line-in.
  They also removed the feature to play audio files that were on the controlling device. Other users have complained of other features like alarms that got removed or broken, though I didn't use those.
  The old version of the app was not particularly great, but the replacement was a clear downgrade and made previously purchased hardware worse.
  A bit ago they had another controversy where you could "retire" of devices you didn't want anymore. What did this feature do? Why, it just bricked the device and turned it into e-waste no one can ever use again! What could go wrong?
  More of my complaint for my specific speakers because I don't know if they're whole lineup is like this, but really annoying that only 1 of my 2 speakers even has a line-in, and neither of them have Bluetooth options. I've got to just hope everything i want to listen to is on a specific supported service, or find a way to get the audio to play on the TV if that isn't in use.
  They were gifts from my in-laws. I was kind of skeptical about it but they weren't too bad until the app change. I was even considering maybe getting another speaker to fill out the house before all this. But now I'm looking to get out of the ecosystem- maybe just build my own home theater speaker system for the living room and get a plain old Bluetooth speaker for the bedroom.
  
  S2 app dumpster fire and lack of innovation/listening to the users who made them what they are
  
  I couldn't possibly cover them all but the one that sticks out to me is that they were totally fine bricking old products to try and force users to ugprade to new ones. Fuck Sonos, they're awful in many ways, but that's the one that made me decide I'd never buy anything from them and warn everyone about them whenever they came up.
- Poop
Edit: phorus is restructuring?
- Can I just buy a phorus and connect to it?
  Do I have to use their app?
  If I have to use their app, do I need a phorus account?
  
  Oh wow I haven't looked in a while, they don't sell speakers anymore. That's crazy, I didn't know.
  Edit: they were bought by DTS