2y ago

Delivery Firm’s AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company

Delivery Firm's AI Chatbot Curses at Customer

Delivery Firm’s AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company::An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting by a frustrated customer.

17 comments

Good bot
- Why is your username a password
  
  AzureDiamond and hunter2
well... the user asked the bot to behave like that, it complied.
- Indeed. I'd hardly classify this as going "rogue"; rather, inadequate guard rails in place for this application.
  
  I love how companies are ready to put an unchecked unqualified underpaid inhuman employee as their first contact with their customers.
- Awww, I didn't read the article so was hoping that someone accidentally created a Bender chat bot.
So the AI acted like a person.
- AI chatbot: Gains sentience
  AI chatbot: "fuck this shit, I'm out"
I wouldn't expect any better from DPD to be honest
Hi dear L4sBot, lord of this post,
Human here. So I guess we better behave and treat you with the greatest respect ?

17 comments