Yeah, if you tend to use your servers for pretty vanilla uses you may not have encountered it much. Once you get into the deep end, it gets deep quick.
No that's the case in the US too. I never ask why my employee wants time off, I don't need to know any more about their personal lives, they tell me too much already...
Well when Karen asks for the 40th time how to add a new user to the system, Karen's getting referred to the documentation.