Well that's fair and relatable. My kid keeps turning on the oven and turning off the dishwasher. Our stove has touch controls on the surface that he hasn't figured out quite yet, but since it's an induction stove it turns off pretty quickly if nothing is on it.
We recruit people with no IT background sometimes and we are doing great, consistently beating every other branch since a massive corporation bought us out. We have a great team that helps eachother out, but more importantly we work closely together with all the senior people within the company, most starting out in first line themselves at some point.
If there's something a first liner is interested in they can schedule an appointment with someone who is our main player in that field and have a personal little course in that platform/whatever.
Seems your guys are very "us and them", which helps no one.
I miss there being lots of pages people would go to, lots or things and communities to explore. I understand there's probably more pages in total now, but I still feel like users mostly gravitate the same ones.
I'm exactly the opposite. I feel like regeneration makes avoiding damage feel trivial and doesn't reward you for playing well.