Steam gets a pass because they actually offer buyer protection, refunds if it doesn’t work, refunds under certain requirements which can be waved under certain circumstances, removal of day one season passes, refunds for dlc that gets delayed too long for example.
If an actual competitor gave a shit about things that matter to actual players than they have a shot. Epic Game Store is a joke because no one wants a store that only focuses on what corporations want. GOG is good but just doesn’t market itself well, seriously outside of launching CDPR games I don’t see it at all.
Getting companies to offer their games on platforms that offer a higher margin is easy. Getting players over to a platform that offers less protections and features is not going to happen.
Why should I be sending a thank you email? You should be sending me one for showing up and staying if this is how you act. I am giving you my time during the interview that you are paid to be at.
I get it’s polite but you should be the one reaching out first.
So let me get this straight you are upset that Valve is charging you for a repair 4 months after your warranty ended? Your warranty that lasted 12 months, so been out of warranty about a 1/3rd of the time it was in warranty. Yeah that is not just out of warranty, if it was a few days or even a week or two out of warranty you would have a point.
The cost doesn’t even seem all that unreasonable given a 3 hour repair time. Since Valve makes sure its employees are well taken care of and you have to cover the cost of the broken part(s).
This is just an unlucky issue that cropped up after your warranty ended. Not really on Valve to solve it for free and they gave you a quote on what it costs to have them fix it. You are free to ask 3rd party repair companies what they think the cost of the repair is. But I’d wager it’d be pretty similar given Valve has the parts easily available for purchase at fair prices.
Edit: Since OP edited their post to remove details here are some I remember:
Device was bought in November 2023, roughly 16 months old according to OP
12 month warranty that ended
Valve quoted them at $197 for the cost of the repair
3 month new warranty was offered after the repair was completed
OP said they are not capable of doing the repair themself
Said the repair would take 3 hours to complete
Also said the battery needed to be drained for the repair and that isn’t easily doable given the device’s current condition
Edit 2: Electric Boogaloo
Searched through OP’s post history to see if I could find any more details and here’s what I found
How many cease fires have been put in place?