Isn't this from that uncanny video of the cat looking at something moving around the room with classical music playing and there's just something super off about the whole thing?
That's almost word for word what my old boss told me. Then whenever I told him he had a call on hold, he'd ask me what "color are they?" so he knew how long to make them wait before picking up the phone...
I remember this. I forgot when they switched but there was a fat gap between the segments when I got one and I felt stiffed.