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InitialsDiceBearhttps://github.com/dicebear/dicebearhttps://creativecommons.org/publicdomain/zero/1.0/„Initials” (https://github.com/dicebear/dicebear) by „DiceBear”, licensed under „CC0 1.0” (https://creativecommons.org/publicdomain/zero/1.0/)LR
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  • I expected them to have mechanics working on the planes that had proper training for them. This is based on what I was told by the gate attendants, which I'll admit may not have been accurate.

    That expectation is not levied at anyone in the local chain of command; it's directed at the decision making at he executive level that would lead to maintenance crews working on engines they weren't certified/trained on.

    Part of it I will admit comes down to my frustration with watching the engine become progressively dissembled while waiting for hours and watching the clock run out on my rental, but I never blamed the people there. I've worked IT for a long time and know first hand that the people talking to you are usually just doing the best they can and often following policy that they have no flexibility in. Even local management often has their hands tied.

    If I came across blaming the techs or the crew or management at the airport, which it sounds like I did at least to you, I'm sorry for that, it really wasn't ever my intention. At the point the plane needed something fixed, the situation was already way too far gone to salvage, and whether it was because it was more serious than it first appeared or there simply wasn't the right experience available, the damage was already done and nothing anyone there at that time would have salvaged it.

    Waiting on the replacement plane was frustrating, but logistics are logistics and you can't summon a plane or crew from thin air, crews can only fly so long without a break safely, and keeping additional extremely expensive planes sitting around gathering dust waiting to be needed at every airport just doesn't make sense.

    My expectation (which it sounds increasingly like to me was down to misunderstanding of what's involved, which you've been trying to tell me) was that airlines will have maintenance crews that know the planes they're working on. You're saying this was probably outside the scope of what's a typical maintenance crew is able to tackle in a short time, like a car mechanic checking a seemingly minor leak and ultimately finding out the engine needs to be rebuilt.

    But again, never did blame anyone but upper management, who were nowhere near anyone at that airport during that, and I hope that's now clear

  • Yeah, no. I was very clear that I was not blaming the techs, but you go ahead, keep insisting on that.

    I do not blame line workers for failings of management, which is exactly what I said I thought this was.

    Maybe I am wrong here, wouldn't be the first time. If so, sorry for busting your chops like that. I've just seen too many businesses cutting corners and compromising safety to save a couple bucks, so maybe I'm overly jaded for this one. But the ire was NEVER directed at the techs.

    United is still garbage and was miserable every time I flew with them, so regardless of the truth behind that incident I still stand by my decision to never fly with them again, and if that hadn't happened on that trip, the rest of the trip was enough to make me want nothing to do with them again.

  • Do you have any recommendations for someone looking to do this? Guides you found useful, videos or YouTube channels, software packages, pitfalls to avoid? I've been thinking of doing something like this for years and lately feel like I need to to get a handle on what's really going on in my network

  • Cool story.

    I still fail to see how this makes it okay for techs to be told to tear apart an engine they weren't experienced with.

    You can try to keep talking around how that's actually no big deal and I just don't get it. Totally your right. Just be aware that from my perspective you're trying to argue that it's acceptable to work on components without training that could cause a plane crash with people on board if it fails, and I just don't see how you can make that scenario okay, like, at all.

  • Who's blaming the maintenance personnel? I'm expecting the airlines to actually have their maintenance crews trained for the planes they fly.

    I don't think this is a particularly unrealistic expectation.

    Nor do I think the expectation that crews without enough training on a plane to tear its engine apart and put it back together not be tasked with something that will have them tearing the engine apart.

    I don't need to understand how the maintenance works to expect it be done correctly for something that's going to be moving my ass at hundreds of miles per hour, thousands of feet in the air.

    I don't blame the maintenance personnel for not giving themselves adequate training on the machines they'll be servicing; that's on the airlines to ensure they get that before telling them to work on those planes. I don't blame the maintenance personnel for being ordered to then work on planes they don't have training on.

    And if "that's just how the industry is", that doesn't make it any better.

    Either way, flying with an airline that runs basically one model and can ensure every maintenance person knows that plane and every pilot knows that plane seems a good way to avoid the issue, so I'll stick with what I've got for now, thanks.

  • I have no idea what it is you're trying to say here or how it relates to an airline running planes without having maintenance crews that can actually do the work on them... And that they worked on it anyway without apparently having the required training for it...

  • What did it for me was a long delay that got me landed at my destination after car rental was closed

    Not so much the delay itself; that upset me, but I get that things happen

    It was the reason for the delay: a simple maintenance thing with the plane had them taking the engine further and further apart while we watched from the terminal, ultimately deciding they weren't getting this thing back up and running again anytime soon and having to get us another plane (which we had to wait for to fly to us)

    Why couldn't they figure it out? Because they didn't have anyone who knew how to work on that plane model available

    There are so many ways that pisses me off and makes me never want to trust them again

    Also, every flight I had with them, including the return trip that I'd already booked from that trip, was miserable

    Say what you will about Southwest but they know their damned planes inside and out and overall run their fleet efficiently and consistently. It's like riding a bus that flies

  • Here's the thing: companies have learned they can add ads to make additional money without passing any of that on to their customers.

    If you think you're going to get a better rate for having ads, you're fooling yourself. They'll always charge as much as they can get people to pay and that amount isn't affected by ads most of the time.