Either the situation is worth the sacrifice or it isn’t. If you feel like you’re getting the short end of the stick, try taking into account the spiritual benefits of doing the right thing.
If that doesn’t tip the balance into feeling like you made the right choice, you probably made the wrong choice.
When one is actually clear about one’s values, and their relative position in one’s personal hierarchy, it relieves an enormous amount of existential stress.
The idea that societies can (perhaps only) be fixed from the top is a convenient excuse to abdicate one’s own responsibility for taking care of things around them.
For Dunkin’ Donuts as such, that one interaction is a single cell in an enormous crystal of interactions. Dunkin should write a procedure for this particular case because it’s going to happen millions of times.
And their procedure, to keep those thousands of customers, should be to fill up the cup.
This is exactly the problem with most retail employees: they treat everyone like the small fraction of scammers that exist.
If it were my coffee shop, I’d just spend the few cents to fill that cup and I wouldn’t treat it as a problem until a significant portion of people were obviously gaming the system.
Penny pinching just gives off the impression that one doesn’t care about one’s customers.
In my opinion, commerce is a platform upon which community takes place. The people are the point.
lol imagine having a father as a kid