Bank signed up my grandmother for a service she couldn’t possibly use. Called customer care, they gave her useless response. Drove with her, customer care agent was busy chatting with a friend, and there was a long queue of people with complaints. Walked (at least I did, grandma was in crutches) to the branch manager’s office. I didn’t ask to see the manager, I asked where his/her office was. Walked in (without the courtesy of knocking), aired grandma’s frustrations (albeit mixed in with mine). Matter was resolved in less than 5 minutes. Didn’t care to know how the customer service agent was reprimanded.
It’s one of the few times I remember being out of character, apart from the avocado incident (irrelevant here).
Thank you for the link. It’s helped me grasp some things I found vague in my understanding.