Most consumers hate the idea of AI-generated customer service
circasurvivor @ circasurvivor @sh.itjust.works Posts 0Comments 10Joined 1 yr. ago
circasurvivor @ circasurvivor @sh.itjust.works
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I had to call into Fedex Worldwide's help center for an issue with a shipment on my company's account the other day, and there was so much noise in the background, the guy I was speaking with actually stopped mid sentence to tell a bunch of people behind him to be quiet, then continued on like it was a normal.
Not that it should be acceptable to happen with a retail consumer level call, but it just seemed so unprofessional for communication related to a business account.