I second their helpfulness. Even if the issue is kinda your fault they help. I was hosting 10 or so sites on their platform. I am not longer doing websites for people and converted my wordpress sites to Hugo sites so no longer have their hosting service.
I saw these for the first time in Europe last year. I thought the cap was defective the first two time. Then I realized its meant to stay. I do not like it. Glad its not a thing in USA.
Why not proton drive?