I agree that the person responsible for his poor ratings should be investigated for many crimes. He and I would probably disagree over who that is though.
I've been fooled by that look before. 9 times out of 10, you go in for a gentle scratch under the chin and your hand comes back looking like you've been petting a cheese grater.
In Martian deserts, you can't remember your name
'Cause there ain't no air to go to your brain.