Call centers have been axed or trimmed at many places, including IKEA, Duolingo, Best Buy, etc. Who wrote this, the Wizard of Oz?
Edit:
The research stems from Chicago School of Business and not in an economic or rigorously scientific field. Funding came in part from a "Center for Applied Artificial Intelligence" and a "Center for Entrepreneurship and Innovation".
I'm glad that such a shitty situation ended up being OK for your mom. ✌️ Fuck corporate America. I have so many stories from my old job like this. Leadership will handwring in their third homes and yachts.
In 2008 before the crash I was coerced into buying a house I couldn't afford by an ex. Back then, they would give mortgages to anyone with a pulse, and no that's not good. It should be good but in the context of that moment it was really really bad. After the crash the house went under water metaphorically and literally and totally ruined my life. Don't do things you don't want to do folks, trust your gut.
Why parrot his bullshit in the headline? China will not suffer as much as the US. This is such bullshit.