I did once have a very not technical mate ask for some help with their laptop, and it was randomly running edubuntu? I was like yeah no worries I got this but why TF are you running linux, they didn't even really understand, apparently some random friend had set them up with it because they didn't want to pay for windows lol.
I have bazaar setup to pull full subtitles (and strip cc from them) but I have never gotten a release without forced subs I'm pretty sure. Maybe check where your pulling releases from, I find Usenet releases are good for including subs in the file.
I thought shit just works was about shitting regularly???