Some people lack comprehensive explanations, especially when stressed. Video calls can help get a view of what is going on without guessing what the caller means.
People can still call, video is not mandatory. It's an extra means of assistance.
I have ~8 games installed? If I wanna play something else I'll install real quick and carry on.
It sounds like I'm a minority gamer in the sense that I only play 1-3 games any given week. I tend to have a storyline game (currently TOTK, previouly Horizon), a casual pick up (Civ or RimWorld), and an online game (Sea of Thieves or Deep rock galactic). When I tire/finish something it'll go away for a long while and I'll install something else.
Any interest in Civ? It's my relaxed game. So easy to pickup and put down (well... After 1 more turn..) and travels well.