I'll see if I can find the write up, but the app was reverse engineered and it did collect an alarming amount of personal data that an app wouldn't normally be allowed to. Also their algorithm has been criticized for ways it serves political content
I don't know this for sure, but I think it's something along the lines of certain record companies can pay to have their artists played more often than others so when you start a playlist on shuffle it's biased toward those higher "tier" songs. I think caches also plays into it to a degree, but it's definitely not just an issue with a lack of randomness. I think they do the same thing with the "AI DJ" which will play completely irrelevant songs to your tastes in a small group and then go back to normal at intervals. "Hey this is your DJ X, you just heard Kat Stevens so now I'm gonna play Kendrick Lamar (which you've never once played willingly) and I'll be following that with a few other things that are currently being promoted"
