Also, JavaScript...why are you the way you are? Does anyone have advice for learning it so it makes sense? I can't even get tutorial projects to run properly...
That shit is why I bailed on the cybersecurity industry completely, with no thought of ever returning. I'm an engineer (software aside, I also have an aero engineering background). I wanna build cool shit!
Oh you actually use the stack? I'm surprised you don't just put all the tickets in a heap. I can give you some pointers on how to do that if you'd like.
Chaotic evil is "creates ticket, but intentionally words the problem poorly before logging off, leaving the junior help desk worker to fend for himself and giving you the solution to a different problem that isn't relevant in your case"
Have you had to reboot her yet?