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InitialsDiceBearhttps://github.com/dicebear/dicebearhttps://creativecommons.org/publicdomain/zero/1.0/„Initials” (https://github.com/dicebear/dicebear) by „DiceBear”, licensed under „CC0 1.0” (https://creativecommons.org/publicdomain/zero/1.0/)MO
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2 yr. ago

  • You'd think they'd have tried a better case then. They lost in the court of public opinion as soon as it was about bereavement and their argument that the chatbot on their own site is a separate legal entity they aren't responsible for is pants on head stupid.

    In a way, we should be grateful they bungled it and are held liable, other companies may be held to the same standard in the future.

  • Confirmed. As someone who has led customer operations at large companies, the scale of chatbots to address a userbase is absurd. Companies are more than willing to take the hit to their reputation and customer goodwill in exchange for not needing to hire as much staff, train them, manage their schedules or deal with benefits and performance reviews. Cutting all that cost is an instaboner to execs and a nightmare to support managers who actually care about quality.

    The amount of $700 judgements that Air Canada would need to be hit with to make replacing humans with chatbots a losing proposition is too high. It'll never happen.

    Sadly, in my decade of experience, I've yet to see any bots able to reliably handle much beyond 'where's my order?'.

  • Come visit me in Vancouver where a two bedroom rents for 3700 on average and avg home price is 1.2m. 'Avg home' being a 750sq foot condo with $350/month strata(HOA) fees.

    We used to live in Montreal and thought that was pricey when we saw rents hit $2000. I do anything for that kind of rent:space ratio now.