Not sure what people are actually expecting from starfield. It'll be TES/Fallout in space. The story will be mediocre but who plays Bethesda games for the main quest anyway? The graphics won't be top-notch, but who plays Bethesda games for the graphics? It won't be completely bug-free, but who... You get it. It will be a game that we will play for decades to come, especially with mods. But I don't expect it to be a revolution of the genre.
I would have at least have them show me their badge and complained to their superior