The issue feels a lot like climate change. Pollution that affects us on a global scale that will make some people immensely rich and it's up to the cooperation of countries to research, mitigate, and control it
Robert Jackson Bennett's Founder Series is a meditation on Big tech and the magic system is primarily based on enchanting objects to the point where the most powerful people in the world are master engineers and the people who control them
They have a cardboard/paper alternative but I bet it takes time, money, and training to replace the old plastic machines and if the old FCs are growing and doing more volume faster than Amazon it's replacing them you'd get both Amazon being able to say they're eliminating them AND their total plastic use going up
I hope they can eliminate them sooner rather than later but there are so many Climate impacts for a company that large I'm not sure it's even the most important thing I I'd want to see from them
I bet the constraint here isn't what's serving the website but either an external dependency that they don't have control over so that can't scale or a relational database that they didn't have the budget or expertise to scale
Edit: or just that humans have to actually look at it and you're waiting to talk to one
My local government does it all async to avoid that issue
https://en.m.wikipedia.org/wiki/Project_2025
Gross