I love my Mint laptop and I find it plausible that someone who just does “the basics” could get by with a usability-focused distro.
In my experience, the problem is that not a lot of people really are just sticking to basics on their PC anymore. The truly “just browsing and email” users just use their phone. Someone with a PC is doing something—gaming, photo editing/digital art, audio production, long form writing—where they have a proprietary app they like. Either that, or they’re using it for work and have a company controlled, fully Office 365’d PC.
Linux got usable enough for basic users, but basic users left PCs behind.
Right. So in other words, we should just implement Finland's social housing model everywhere.