It was also discovered that McDonald's was aware of the danger of serving their coffee that hot, yet they continued to do so because it meant they had to give fewer free refills. If you have to wait 20 minutes for your coffee to cool down before you drink it, you're going to get less refills overall
It's such a great game. Give it time though, the first act can feel a bit slow. It's meant to be savored, not rushed. Have fun!