I think the only call I've had with someone who was able to quickly assess my tech-savviness was with an Apple Support manager. He was pretty awesome. My issue ended up being a bug in their OS, now resolved.
I dislike this one quite a bit. I'm a good planner, but we're all human, and can forget sometimes. This quote is just an excuse to feel better about not helping someone out, and not in a healthy I'm-setting-boundaries manner.
Never seen these before, thanks for sharing the link!