Klarna’s AI replaced 700 workers — Now the fintech CEO wants humans back after $40B fall
Klarna’s AI replaced 700 workers — Now the fintech CEO wants humans back after $40B fall
www.livemint.com
Access Denied
29 comments
-
-
Yes, let's go back to the company who'd sack me and loads of my colleagues on the whim that an untested notion of a tool might work.
I'm sure they'll value me this time
-
That's because they forgot to also replace the CEO. Beginner's mistake.
-
Klarna is the worst. We ordered a canoe last year, it wasn't delivered by the company in time, we cancelled the order. It got acknowledged by the seller, order got cancelled. Klarna kept bugging us for payment, telling us to talk to the seller. So we did, but he said we need to go to Klarna. So we did. This ping pong went for some time, eventually Klarna admited we don't need to pay. And now we have problems getting anything on the invoice, as we paid later. Fuck Klarna.
-
Your mistake was not hiring an Ai to cancel it for you.
-
I wonder if that would actually work, keep calling with the AI until one of you gives up.
-
-
Their system screwed up an auto-payment which they eventually fixed. They however left the delinquency mark on my account (they only corrected the notice sent to the credit bureaus), so any purchases had to be paid within 30 days.
Couldn't and close out and delete my account fast enough.
-
-
-
nightmare fuel
-
-
🎵 Black hole sun, won't you come, and wash away the rain?.... 🎶
-
-
-
We’re aimed at achieving a new level of employee empowerment, enhancing both our team’s performance and the customer experience.
To use an ancient acronym:
ROFLMAO
-
-
Hahahaha..... No.
-
C'mon AI, do the needful!
-
These are the 700 Actually Indians
-
29 comments
They want humans back but only in a gig economy as far as I remember.
Yep, the article mentions they are going for an Uber-like model but with service agents. Hmmm, I wonder how well that is going to work for them...