ServiceNow acquires Data.World months after snatching up Moveworks
ServiceNow acquires Data.World months after snatching up Moveworks
techcrunch.com
ServiceNow acquires Data.World months after snatching up Moveworks | TechCrunch
14 comments
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This looks like a fake headline you'd see in the background of a movie
Business Corp Acquires Service Company
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Data.World was founded in 2015 and previously raised more than $130 million in venture financing from firms such as Alumni Ventures, Prologis Ventures, and Shasta Ventures, according to Crunchbase.
The terms of the deal weren’t disclosed. Data.World was most recently valued at $350 million in the company’s $50 million Series C round in 2022, per PitchBook.
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That's amazing, I hadn't heard of a single one of those names before.
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What does this have to do with Technology? Surely this would fit better under !business@lemmy.world or similar, no?
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14 comments
ServiceNow, for one, is a platform as a service that handles trouble tickets, CMDB, and some general automation. Most people at my company that use it really hate it but management busts a nut over things like this.
ServiceNow is very much aimed at the managers. It's good at reporting metrics like SLAs, ticket counts and anything else management dreams up to track metrics on. The interface for analysts putting data into it is slimy shit on toast. I swear, one of the questions I plan to ask, the next time I'm interviewing for a job is, "what do you use for security case management". If the answer is "ServiceNow" or "ServiceNow Security Incident Response (SIR)", that's going to be a mark against that company. The only thing worse than ServiceNow ITSM is ServiceNow SIR. It's all the terrible design of ITSM, but with basic security case management features implemented by clueless idiots.
My company switched from PagerDuty to SNOW for our paging system and I fucking hate it. God do I hate that rancid shit that was plopped onto my fucking phone. Fuck you, Service Now, for your shitty Agent app and your shitty on-call UI that takes like 50 seconds to load.
From what I heard if you use it right, it has some great features. It seems it hasn't been implemented correctly at your company.
Nah mate, SN has no correct way to use it. The interface is fucking horrible. It's a black hole of information. The search is a stack - if you want to remove a query at the bottom of the stack, you have to remove all the queries, then add them back one at a time. I've lost edits to tickets because I dared to have two tabs open at the same time. I've seen edits to ONE ticket end up on ANOTHER, again, because of having two tabs open.
No killer feature can redeem it when the basic workflow is hot dogshit.
Great features poorly implemented. It's incredibly easy to make poorly optimized forms that basically end up DDoSing itself.