Apple Plans to Stop Providing Customer Support on Twitter and YouTube
Apple Plans to Stop Providing Customer Support on Twitter and YouTube
www.macrumors.com
Apple Plans to Stop Providing Customer Support on Twitter and YouTube
14 comments
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This is a clickbait headline. The full information is: “Apple is planning to eliminate social media support advisor roles across Twitter, YouTube, and the Apple Support Community website…”
The headline is expecting people to click to read what Twitter and YouTube did to piss off big daddy Apple however they are also eliminating their own community website.
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I think the fact that they have an iMessage endpoint dedicated to support should be enough, on top of the on-site and in-person options.
If you’ve got a device to ask for support on YouTube or Twixxer, you’ve got a device that can at the very least open up a chat on their site. If not connect directly within iMessage.
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Twitter and Youtube were to call out to others if they had the same issues and to shame Apple into helping if they weren't.
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Yes but that’s traditionally marketing, where a company just says “we will pass your info along” instead of actual support.
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Apple already has a Mastodon account for Webkit, so it’s possible.
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Actually this is pretty wild to me, when did this come about?
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It says it was created Jan. 10th 2023
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What's Twitter?
Let me ask my fellow X-Reys... Dang, it's down.
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14 comments
Would be nice if companies can spin up their own (lemmy|mastodon|...) instances and push out releases there. No more "blue check marks" to verify authenticity or relying on the platform to be stable. If it comes from @public.apple.com, then it's guaranteed to be authentic.
If it’s good enough for the BBC and the German government, then it’s good enough for large corporations.
Plus, there was just a post earlier today where someone was showing X/Twitter was asking for $1000 a month to verify their business account. Why would Apple ever pay that?
because to them $1000/mo is the equivalent of paying a subscription with your pocket lint
Also they can additionally see subdomain accounts as a verification service.
The point of Twitter was they didn't have to do it themselves tho. Company websites weren't a thing back in the past bur became one for the same reason they later got Twitter. The suggestion of self hosting is, in a way, somewhat of a step back. But they SHOULD be doing it.